Online Sales & Customer Service Training
Why Choose Our Sales & Customer Service Courses?
✓ Learn online at your own pace
✓ Access courses on your computer, tablet or mobile
✓ Suitable for customer-facing employees and sales teams
✓ Ideal for supervisors and managers
✓ Accredited online learning
✓ Instant course access
✓ Downloadable certificates
✓ Develop practical customer service and sales skills
Build Better Customer Experiences and Stronger Sales Skills
Excellent customer service and effective sales skills can make a significant difference to the success of any organisation. Our online Sales & Customer Service courses are designed to help employees, sales professionals, customer-facing teams and managers develop the skills needed to communicate confidently, understand customer needs and deliver a professional service.
Whether you're looking to improve customer experiences, develop your sales techniques, strengthen negotiation skills or communicate more effectively, our flexible online courses provide practical skills that can be applied across a wide range of industries.
Study at your own pace, access your training anytime and gain recognised certification from trusted online learning.
Customer Service
Best for: Customer-facing employees, reception teams, retail staff, hospitality workers, sales teams and anyone responsible for supporting customers.
What it covers: Understand what excellent customer service means, why it is important and practical ways to improve the quality of service and assistance provided to customers before, during and after their requirements are met.
Approved by: CPD
Duration: 75 minutes
Negotiation
Best for: Sales professionals, managers, business owners and employees involved in negotiating with customers, suppliers or other organisations.
What it covers: Understand the fundamentals of negotiation, the key stages involved and practical techniques that can help you communicate effectively and become a more confident negotiator.
Approved by: CPD
Duration: 46 minutes
Presentation Skills
Best for: Sales professionals, managers, team leaders and anyone who delivers presentations, pitches or information to customers and colleagues.
What it covers: Learn how to prepare and deliver more effective presentations, avoid common presentation mistakes and apply practical techniques that can improve confidence and communication.
Approved by: CPD
Duration: 55 minutes
Sales Skills
Best for: Sales professionals, customer-facing employees, business development teams and anyone responsible for selling products or services.
What it covers: Develop practical sales techniques including cold calling, dealing with gatekeepers, face-to-face meetings, communicating customer benefits, negotiation and methods for successfully closing a sale.
Approved by: CPD
Duration: 120 minutes
Explore More Online Training
One Training Provider. Hundreds of Skills.
Continue developing your skills or build a complete training programme for your team with our flexible online courses.
Explore training across workplace safety, construction, management, customer service, digital skills, schools and food safety
Training Your Team?
From 1 Learner to 10,000+ Employees
Whether you're training one employee, a small team or a workforce across multiple locations, ELS can help you find the right online training solution.
Talk to us about bulk training, multiple courses and larger organisational requirements.
Explore Training Categories
Construction Training
Online training for construction workers, contractors and site teams.
Workplace Safety Training
Essential health and safety training for safer workplaces.
HR & Management Training
Develop confident managers, supervisors and stronger teams.
Sales & Customer Service
Build stronger communication, customer service and sales skills.
AI & IT Skills
Develop practical digital, AI, cyber security and Microsoft Excel skills.
Schools & Childcare Training
Online safeguarding, wellbeing and development training for education settings.
Food Safety Training
Food safety, hygiene, allergen, HACCP and supervisory training.